I have a problem with broad assumptions about any phenomenon, and I know that the perception and reality of social media is too complex for any kind of generalization. Experiences differ: some have complete and powerful social experiences in virtual environments, while others might find that they’re lost in the funhouse.
And I think it’s misleading to analyze online social experience as somehow divorced from physical experience of the world and other people. While some might feel even more alienated as they’re exposed to the myriad plancasts within the social stream, others are living in what you might call a post-technological reality, where connected technologies are as inherent in the environment as running water, and are used to coordinate more expansive social experiences in the “real” or physical world. With smartphones, SMS, augmented reality, location-aware services we are doing more than merely “friending” on Facebook, and as we stare into the large and small screens within our environment, we see them not as trap doors, but as windows on the world.
Part of the problem may be in our expectations for “social.” Wikipedia tells me that social “refers to the interaction of organisms with other organisms and to their collective co-existence,” and that sounds right to me. But the “interaction of organisms” is not always wonderful. Humans interact and exist together, but the social parameters are as often challenging as satisfying. I.e. social interaction, however mediated, will have inherent frustrations, missteps, disconnects, and conflicts… parties are social events, but so are wars. In fact communities are often defined by their wars; the joining together of people by affinity or geography is as likely to produce conflict as harmonious connection.
I don’t know that I’m responding to Turkle’s book here, since I haven’t read it, and I probably should do that and write more in response. These are just some thoughts inspired by RU’s take on the book, but really more about my take on “social.” As so often happens, we’re using a word broadly, I think, without being clear as to its meaning.
Steve Johnson in an animated conversation (literally) derived from the juices flowing through his book, Where Good Ideas Come From: The Natural History of Innovation. Ideas grow from slow hunches in collision with each other, and depend on great nurturing ground: coffee houses, salons, etc. I love his conclusion: “Chance favors the connected mind.”
Wired features outsider art by Ken Grimes, a schizophrenic who creates “outsider art” including ufos and alien imagery. This reminds me of Bill Barker’s “Schwa” imagery, which was part of the FringeWare scene in the 1990s. What’s that buzzing sound?
This is something I posted in the “state of the world” conversation with Bruce Sterling on the WELL…
I give talks on the history and future of media, and on the history, evolution, and history of the Internet. I gave the talk this week to a small group gathered for lunch in a coworking space here in Austin, and after hearing the talk a technologist I know, Gray Abbott, suggested that I say more about the coming balkanization of the network as the most likely scenario. The Internet is a network of networks that depends on cooperative peering agreements – I carry your traffic and you carry mine. The high speed Internet is increasingly dependent on the networks of big providers, the telcos or cable companies like AT&T, Sprint, Verizon, Time Warner, and Comcast. They all see the substantial value supported by their networks and want to extract more of it for themselves. They talk about the high cost of bandwidth as a rationale for charging more for services – or metering services – but I think the real issue is value. When you see Google and Facebook and Netflix making bundles of money using your pipes, you want a cut. And if you’ve also tried to get into the business of providing content, it’s bothersome to see your network carrying other competing content services, including guerilla media distribution via BitTorrent.
However higher costs could become a barrier. The value of the Internet is a network effect – it’s more valuable as more people use it to do more things; cost as a barrier to entry could reduce participation and diminish the Internet’s value. Killing the golden goose, so to speak. Low cost barriers also stimulate innovation. If I want to create a television series, aside from production costs, I also have to find a broadcast or cable network that will carry it – I have to get permission, in effect, because broadcast and cable channels are relatively scarce and relatively expensive to get into. Larry Lessig pointed out, in his review of The Social Network, the real story of Mark Zuckerberg – that he could build Facebook from nothing without asking anybody’s permission.
“Network neutrality” is about limiting restrictions on use and access,not necessarily about controlling cost, though it might mitigate against “toll roads” on the information superhighway. According to the Wikipedia article on net neutrality, “if a given user pays for a certain level of Internet access, and another user pays for the same level of access, then the two users should be able to connect to each other at the subscribed level of access.” That doesn’t really suggest a low cost of entry, and even with “neutral” networks (or, as we prefer to say these days, an Open Internet), the overall cost of access could increase, or there could be metering that would contain some sorts of activities, like video transmissions. Right now I have unmetered or flat rate access, so I could watch all the Netflix and Hulu I want without additional cost.
Time Warner or AT&T U-verse customers are dropping the cable television services because they can download all the programs they want via the Internet service from the same company. I can imagine companies looking at stats – more and more customers dropping the service, more and more bandwidth dedicated to streaming and BitTorrent. It’s no wonder these companies are feeling cranky, and it’s no wonder they’re talking about finding ways to charge more money. But this is what their customers want.
This isn’t really about the Internet as an information service or a platform for sharing and collaboration. This is about the Internet as a channel for media, an alternative to cable television. One fear many of us have had is that big network companies will push that interpretation. “It’s time for the Internet to grow up, we want to make a real network with real quality of service, we want to make it more like our cable networks.” Which are more tightly controlled, of course, and carry only the content the providers agree to carry.
Mindjumpers created this graphic showing various social media happenings last year – interesting choices. You can go to their site to let ’em know what they left out.
Bruce Sterling and I are well into our annual State of the World conversation over on the WELL. Bruce, who’s traveled the world all his life and has been in unique situations (like his travels through Russia and Eastern Europe after the fall of the Iron Curtain), truly thinks globally, whereas I’m virtually global (via the Internet) though not as well-traveled. I tend to write from a U.S. perspective, which means less these days… sez Bruce,
Back in the 90s, when I was travelling in Europe, I used to get a lot of eager queries about the USA. What’s new over there, what are you doing with your lives and your riches and your technology, why is your government like that? This was considered a matter of urgency, and most Europeans I met, who were naturally from techie, artsy and literary circles, held views of America that were surprisingly like contemporary paranoid Tea Party views. They had interestingly wacky private theologies about the Pentagon, the CIA, Wall Street, the malignant military-industrial complex and so forth… Not that they ever bothered to find out much about the factual operation of these bodies. Stilll, they were sure that the USA really mattered.
Nowadays, the Europeans are just not all that concerned about Yankees. They don’t ask; they’re incurious about America, they are blase’. Being an American in Europe now is rather like being a Canadian, and it’s trending toward being a Brazilian.
…
American soft power is vanishing. Foreigners are much less interested in American television, movies, pop music… America once had a tremendous hammerlock on those expensive channels of distribution, but those old analog megaphones don’t matter half as much in today’s network society.
The USA has become a big banana republic; in other words, it’s come to behave like other countries quite normally behave. The upside is that we don’t get blamed for what happens; the downside is, nothing much happens. Decay and denial. Gothic High Tech.
I’m not much for categorical top ten lists, but my inner pundit won’t let the year end without some kind of list – in this case stories/trends that stood out for me over the last year. I don’t have a top ten, only eight – the eight ball list.
(Here’s a bit about my year, which you can skip if you want to cut to the chase.) It was an busy, interesting, often slightly insane year for me: I had just spent three years in the for-profit and marketing worlds, leveraging my online community-focused Internet expertise to get a handle on social media strategy. My orignal thought was to work with nonprofit and academic organizatins, as had always been my preference, but I found myself getting drawn more into the world of for-profit marketing, which is where the term “social media” found resonance. (More about SM below.) At the end of 2009, I left the social web company I had cofounded and spent some time in a state of professional identity crisis – “what do you do now?” The answer was threefold: go back to web development, which had been my day job since leaving my last couple of jobs sunk with the dotcom bust in 2000-2001; commit more time to Plutopia Productions,the future-focused events company I cofounded; and spend more time writing. Progress? I’m doing a lot of web development, working with developer Selwyn Polit and designer Steve Bartolomeo (real gems to work with). Plutopia’s reputation is spreading, and we’re working hard on three aspects of the business: our signature event in March at SXSW Interactive; our media channel, Plutopia News Network, which I’m coproducing with Scoop Sweeney, and with David Whitman as managing editor; and our white label events production company. Not as much time for the writing, but I expect to do more writing and speaking in 2011 as I sort things out and find bits of time. (My personal kanban is always very full.)
One other thing I’m doing is leading a social media team for the Society of Participatory Medicine, where I was one of several cofounders. Participatory medicine is a hot topic, lots of interest; I could have done a top ten list on that subject alone… but I didn’t include items related to healthcare here. I expect to have more to say about it in the next couple of months.
Meanwhile, (drum roll…)
Jon L.’s 2010 Eight Ball List
Who says the web is dead? Drupal and WordPress are alive and well…
There’s a huge demand for website development; many individuals, nonprofits, and for-profits are rethinking their web presences, modernizing, moving to content management systems, integrating social media, etc. There are many great technologies, but I believe there’s no web development need that can’t be addressed by either WordPress or Drupal. They’re versatile and powerful open source tools, and they both scale pretty well. And they’ve really come into their own – both have high and growing adoption, and are increasingly sophisticated platforms. I’ve committed to these two platforms in web development, acknowledging that there are other great options (Joomla, Rails, Zope/Plone, et al.)
The Internet matures
I think “matures” is a very positive word for what we’re seeing – the network of networks is increasingly valuable, and there’s increasing demand for high bandwidth and rich services. Backbone providers (telcos like AT&T, Verizon, and Comcast) are dominant providers of high-bandwidth connectivity. They want a bigger share of increasing value I mentioned, and they want clear ROI for the buildout of fatter pipes. One big issue: they’ve also become content providers, which could create a conflict of interest. That’s where net neutrality comes in – how free should the Internet be on both sides, delivery and consumption? Net neutrality approaches are seen as one way to preserve the neck of the golden gooses. There are many different perspectives and opinions on what IS happening and what SHOULD happen. By 2012, will we have definitive answers?
Social media, ugh.
“Social media” is a buzzword that’s cycling out. Many professionals don’t want to use the label, figuring it’s been sullied by the many amateur consultants who were hustling for work over the last couple of years. And there really wasn’t much of a market for consulting in this space – over a year ago, I saw even clueful social media consultants looking for Real Work, and acknowledging that they couldn’t find clients. My thought du jour is that to the extent that organizations are buying advice about social media, they’ll buy it either from communications consultants (PR/marketing firms, etc.) or from web experts. But the sense I’m getting from many conversations over the last couple of years is that organizations have other things they have to do with their money and their time – social media’s way down on the list, if it’s there at all. Does this mean that it isn’t important? Not at all – I think social media’s embedded in everyday life, we’re all using it. It’s like the telephone – we all use it, we all need it, but that doesn’t mean we have a lot of love, respect, or need for telemarketers.
Facebook, The Social Network, my newfound respect for Zuckerberg.
The film “The Social Network” was an acknowledged fiction, but it showed enough about Mark Zuckerberg’s thought processes and work ethic to convince me that I had radically underestimated him. I’m convinced now that he really does have genius, a vision, and he’s a hard worker. Facebook is a force of nature, however you might feel about it – for more and more people, it’s how they experience the Internet. As for the film, it was smart and powerful, but its down side was that it wasn’t really smart about the Internet. Aaron Sorkin admits that he knows little about it. I think that was a missed opportunity.
It’s the stupid economy
Nobody seems to know what’s up with the economy, and I’m no economist – I certainly don’t want to add more fog. I agree with Doug Rushkoff that too many people are living off float, finance charges, related services, layers of bureaucracy, etc. – therefore not creating and sharing tangible value. I’m not sure what the answer is. Clearly crooks, liars, and economic errors helped crash the economy, and ordinary people have been screwed by opportunists who have managed to hang onto their money, and make more, as others are struggling hard to pay their monthly dues. We should be pissed off, but we’re too confused. I recall the line when Clinton successfully opposed Bush – “It’s the economy, stupid.” Turn that around – “It’s the stupid economy.” I’d like to see what a smart economy looks like. I grew up in an era of balance between progressive liberal and grounded liberal thinking, and it seemed to work – maybe that’s what makes an economy smart, that balance.
Obama under attack
Barack Obama, who seems to be a very good president strugging with almost insurmountable problems, most of which he inherited from predecessors, has been savagely attacked in a complete breakdown of domestic statesmanship on the right. The level of disrespect is rather amazing and the degree of polarization is disheartening. What happened to respectful, balanced, moderate Republicans? They seem to have lost their political party, and I wonder where they’ll go from here. As an independent, I have an issue with Democrats, too, and with political parties in general. Partisan thinking brings out the worst in people – and when times are rough, it behooves us to get on the same page more often.
Rethinking journalism
Journalism is not dead, but it’s harder to fund, especially deep investigative journalism. I’ve been hanging out with journalists lately, talking about the fate and future of the endeavor, and many are into interesting and fruitful experiments with new technologies, forms, and business models. One great model: Texas Tribune, a nonprofit news organization that’s forming partnerships with other nonprofits as well as for-profits (like the New York Times). I won’t say a lot about this here, but I helped coordinate a journalism track at SXSW Interactive that should include lively discussions about news innovation.
Wikileaks raises questions about transparency.
Everybody’s been weighing in on this one, and I’ve made several posts about it. I should just summarize what I think: governments do need to be able to have confidential discussions, not everything should be public – I get that. However governments are accountable to citizens, and should be as transparent as possible. Journalists (the fourth estate) should mediate transparency by digging out the sort of information information Wikileaks revealed, analyzing it, and reporting the facts, using judgement, keeping secret what should be secret and needn’t be revealed. Something like Wikileaks exists partly because news organizations are failing, because the effective business model for hard news is unclear, because nobody’s paying journalists sufficiently well for sufficiently long to dig that stuff out. Real journalists shouldn’t be asked to churn PR pieces and write infotainment articles. They should be asked to dig out the kind of information Wikileaks has been publishing, and to do the analysis to build real, effective news stories.
The cables that Assange leaked have, to date, generally revealed rather eloquent, linguistically gifted American functionaries with a keen sensitivity to the feelings of aliens. So it’s no wonder they were of dwindling relevance and their political masters paid no attention to their counsels. You don’t have to be a citizen of this wracked and threadbare superpower — (you might, for instance, be from New Zealand) — in order to sense the pervasive melancholy of an empire in decline. There’s a House of Usher feeling there. Too many prematurely buried bodies…. This knotty situation is not gonna “blow over,” because it’s been building since 1993 and maybe even 1947. “Transparency” and “discretion” are virtues, but they are virtues that clash. The international order and the global Internet are not best pals. They never were, and now that’s obvious.
Read the whole piece and ponder how we’ve been falling into decline and denial simultaneously so many years. Wikileaks is like a stiff wind against a house of cards. Let’s hope for a better deal next shuffle.
Empathy slaps me silly sometimes, and the “joy of Christmas” can be elusive when you see any fraction of the real pain and suffering in the world. In Buddhism, “suffering” is a technical term that has meanings so deep that words don’t suffice, but the fact is that many people are disrupted and disappointed in ways that scale from trivial to tragic. In this solstice celebration with its Christian religious and spiritual resonance, we try to be festive, to celebrate the life of someone who would have been bemused if not horrified by the material orgy produced in his name, now so vital a part of our economic life that we couldn’t lose it, even if we wanted to.
My paternal grandmother died on Christmas Eve when my father was ten years old. He revealed this to me when I was around the same age, and I realized from then on that Christmas had a far different sense for him than it had for me. Each year at Christmas he was reminded of death, loss, sadness.
I’m aware of many trails of sadness through this year’s holiday season, disconnections and deaths, as well as ordinary frailties and broken promises. In fact the whole world seems to be trembling at the moment, and our future is a blur. Celebration, like nirvana, seems almost selfish at the moment; the bodhisattva path makes more sense. I will celebrate this year as ever, and appreciate those close to me, but I will also find time to mourn the many losses and disappointments, and the divisions that have emerged in my life and others.
I do hope you have a Merry Christmas, forget for a moment the difficult realities that confront us and surround us, take the day to focus on love and fellowship. Subvert the darkness.
O you, happy roots,
with whom works of miracles
and not works of crime,
for burning predestined you were planted.
And to you, thoughtful fiery voice,
becoming the whetstone,
subverting the darkness.
Rejoice in that which is on top.
Rejoice in him,
who the many did not see on earth,
although they ardently cried for.
Rejoice in that which is on top.
~ Hildegarde von Bingen, translation by Rupert Chappelle
So this is Christmas
And what have you done
Another year over
And a new one just begun
And so this is Christmas
I hope you have fun
The near and the dear ones
The old and the young
Hearing via Twitter that my friend Gary Chapman of the LBJ School has died. News of his death was posted by Isadora Vail of the Austin American Statesman. No details yet. I had just emailed Gary today asking for his support in putting together an Austin Wikileaks Summit. [Update: Statesman article by Vail reporting that Gary died of an apparent heart attack.]
Gary was a visionary thinker, always exploring the edge of emerging technologies… and he was a fine guy and a good friend. I interviewed him for the Austin Chronicle in 1999. [Link]
I think that a lot of people in the technology policy community feel there’s a kind of vacuum with respect to crafting a vision for why the United States should invest in science and technology in the future. That’s seen as a liability in forming consensus about what we should be investing in, but also an opportunity for helping craft a new vision.
The last organizing principle of technology policy was the Cold War, and that lasted for 50 years. But that’s pretty much over, and now we need a new organizing principle. It’s not clear what that’s going to be. There’s been a de facto consensus around global economic competitiveness, but that doesn’t really seem to have the same kind of glue that the Cold War rationale had. So I think there’s still work to be done on crafting the vision, and I think there’s certain pieces that have to go into it:
(1) Sustainability, that is, its relationship to the natural environment and our ability to build an economic system that doesn’t deplete the earth’s resources.
(2) Global commerce that is not solely competitive, but cooperative in nature as well.
(3) Social justice and equity issues, so that we don’t end up with technology policy that just favors the wealthy. That would have to take into account vast disparities in education and literacy and access to economic resources.
(4) A technology policy that’s democratic, and that offers the opportunity for people who are not scientific and technological experts to help craft it.
Let the world go out, indeed. “Those are OUR streets, and we will always be there to demonstrate… people learned a lot… we are no longer that post ideological generation, we are no longer that generation that doesn’t care… we are now the generation that will stand with everyone who’s fighting back…” They’re mad as hell, and they’re not going to take it anymore.
Wikileaks is a big deal; Mark Pesce’s written the most insightful comment I’ve seen yet explaining just why. Read it here.
Everything is different now. Everything feels more authentic. We can choose to embrace this authenticity, and use it to construct a new system of relations, one which does not rely on secrets and lies. A week ago that would have sounded utopian, now it’s just facing facts. I’m hopeful. For the first time in my life I see the possibility for change on a scale beyond the personal. Assange has brought out the radical hiding inside me, the one always afraid to show his face. I think I’m not alone.
Video archive of Saturday’s Wikileaks discussion, which was quite compelling… quite a bit about the new world of journalism and Wikileaks’ place in it. These are truly chaotic and “interesting” times.
Stray and Julian Burgess created a visualization using data from December 2006 Iraq Significant Action (SIGACT) reports from Wikileaks. That was the bloodiest month of the war, and the central (blue) point on the visualization represents homicides, i.e. clusters of reports that are “criminal events” and include the word “corpse.” These merge into green “enemy action” reports, and at the inteface we have “civ, killed, shot,” civilians killed in battle. Stray tells how this was done, with some interesting notes, e.g.
…by turning each document into a list of numbers, the order of the words is lost. Once we crunch the text in this way, “the insurgents fired on the civilians” and “the civilians fired on the insurgents” are indistinguishable. Both will appear in the same cluster. This is why a vector of TF-IDF numbers is called a “bag of words” model; it’s as if we cut out all the individual words and put them in a bag, losing their relationships before further processing.
As a result, he warns that “any visualization based on a bag-of-words model cannot show distinctions that depend on word order.” (Much more explanation and detail in Stray’s original post; if you’re interested in data visualization and its relevance to the future of journalism, be sure to read it.)
Thanks to Charles Knickerbocker for pointing out the Stray post.
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. Ideas grow from slow hunches in collision with each other, and depend on great nurturing ground: coffee houses, salons, etc. I love his conclusion: “Chance favors the connected mind.”
